Privacy Policy
How we handle your personal information
We Do NOT Save Your Data
Speak Anything Android app never saves your device information, messages, contacts, location, or any other personal data on any server. Your device stays your device — we don't track it, store it, or share it.
What We Don't Collect
- Device information (model, IMEI, hardware details)
- Your messages or chat history on your device
- Contact list or address book
- GPS location or location history
- Photos, videos, or media files
- Browser history or app usage data
Data Protection & Safety
Your responsibility during consultations
⚠️ Important Warning
Our consultants will never ask for any personal details or financial information. If a consultant asks for such details during your consultancy or therapy session, please share only relevant information — never share everything.
User Responsibility
In case of any privacy leak, the user will be responsible for sharing the details. The company never shares your details with any consultant or any third party. You are in full control of what you choose to share during your session.
Safety Guidelines
- Never share bank account or credit card details
- Do not share OTPs, passwords, or PINs
- Avoid sharing your full address or identity documents
- Share only information relevant to your consultation
- Report any consultant who asks for personal/financial details
Conversation Policy
How we handle your conversations
Conversation Storage & Monitoring
Conversations will be saved on the server for company monitoring purposes only. This is to ensure the quality of service and safety of our users. These conversations will never be shared with anyone — not even with the consultant or any third party.
Auto-Deletion
All conversation records are automatically deleted after 30 days from the server. No permanent record is kept.
No Third-Party Access
Conversations are never shared with consultants, advertisers, or any third-party services.
Refund Policy
Understanding our refund process
✅ Eligible for Disconnect
In case of a technical issue or bad consultant behaviour, you can disconnect the conversation within one minute. The service charge will not be applied if you disconnect promptly.
❌ Refund Request Rejection
If the conversation goes on for a longer duration and then you want to complain about the consultant or ask for a refund, the request will be rejected. Please disconnect immediately whenever you feel low or less interested in the conversation. Do not continue a session you are unhappy with.
⚠️ Google Play Refund Warning
In case of a Google Play refund request, if the user has already used the service, the consumed balance will be deducted and may result in a negative wallet balance. Please make sure to recharge your wallet before using any service to avoid negative balance issues.
💡 Key Takeaway
Disconnect immediately if you're not satisfied with the service. Don't continue a session hoping for a refund later. The sooner you disconnect (within 1 minute), the better your chances of avoiding charges.
Defaulter Policy
Negative balance & account restrictions
🚫 Defaulter User Warning
In case of a negative balance or negative wallet amount, the user will be marked as a defaulter. Additionally, the user's device will also be flagged, meaning no other person can use the same device for our services.
Consequences of Being a Defaulter
- Your account will be permanently suspended
- Your device will be blocked from creating new accounts
- No other user can use the same device for Speak Anything services
- Outstanding negative balance must be cleared to restore access
🔑 How to Avoid Becoming a Defaulter
- Always recharge your wallet before using any service
- Recharge the wallet before deleting or logging out of your profile
- Never leave your wallet with a negative balance
- Monitor your wallet balance during long sessions
Terms & Conditions
General terms for using our services
1. Acceptance of Terms
By downloading and using the Speak Anything app, you agree to be bound by these Terms & Conditions, Privacy Policy, Refund Policy, and Defaulter Policy as outlined on this page.
2. Service Description
Speak Anything provides one-to-one human consultancy and therapy services via chat and call. All consultants are real human beings — 0% AI is used in any conversation.
3. User Responsibility
Users are responsible for maintaining sufficient wallet balance before initiating any service. Users must not share sensitive personal or financial information with consultants beyond what is relevant to the consultation.
4. Consultant Conduct
Consultants are prohibited from asking for personal details, financial information, or any data beyond the scope of the consultation. Report any violation immediately.
5. Service Charges
Service charges are deducted from the user's in-app wallet. Charges apply per session based on duration. Users must maintain a positive wallet balance at all times.
6. Account Termination
Speak Anything reserves the right to terminate or suspend accounts that violate these terms, maintain negative balances, or engage in abusive behaviour toward consultants.
7. Limitation of Liability
Speak Anything is a platform that connects users with human consultants. The company is not liable for any advice given by consultants. Speak Anything is not a substitute for professional medical or psychological treatment.
8. Changes to Terms
Speak Anything reserves the right to modify these terms at any time. Users will be notified of significant changes through the app. Continued use of the service constitutes acceptance of updated terms.
Have Questions About Our Policies?
If you have any questions or concerns regarding our Privacy Policy, Terms & Conditions, or Refund Policy, please don't hesitate to contact us.
support@speakanything.com